Refund policy

Your Right to Cancel

If for any reason you change your mind and wish to cancel your hire of a Brompton Bicycle, please let us know by contacting us at https://us.brompton.com/support/contact-us/email.

Any request to cancel must be made within 14 days of your taking delivery of the Brompton Bicycle.  If you cancel the services after you have taken delivery of the Brompton Bicycle you will be required to pay us for the period up until the time that you return the Brompton Bicycle to us.

If the Brompton Bicycle has already been delivered during the cancellation period, you will return it at your own cost to the place from where it was delivered to you or such other place as we reasonably require. You must return the Brompton Bicycle to us no later than 14 days from the day on which you communicate your cancellation of the agreement with us.

If you have not taken proper care of the Brompton Bicycle, or there is damage which is more than was necessary for you to determine the characteristics and functioning of the Brompton Bicycle for the short period you have had the use of it, we may charge you for an amount equal to the cost of repairs but limited to the value of the Brompton Bicycle. We will deduct these amounts from any sums to be reimbursed to you; if the amount you have to pay us exceeds the amount we have to reimburse you, then you will be required to pay us that shortfall within 14 days of our telling you what is due.

If you have subscribed for the Annual service, your hire of a Brompton Bicycle is fixed for a minimum 12-month term.  However, in certain circumstances we may consider releasing you early from this minimum obligation.  Those circumstances are pregnancy, serious illness, serious injury or redundancy.  We may require you to produce proof, satisfactory to us, of the circumstance relied upon.

At the end of your fixed term you will be moved to a rolling subscription which you may cancel by contacting us at https://us.brompton.com/support/contact-us/email at any time, and providing us with at least 30 days’ notice, such notice to end on the first day of any month.  This means that, for example, if you wish for your subscription to end on 1 September, you should notify us by no later than 2 August.

Default

You will be in default if you:
(i) are in breach of any of these terms;
(ii) the Brompton Bicycle becomes lost, stolen or damaged;
(iii) are presented with, or suffer, a bankruptcy petition; or
(iv) enter into, or take steps to enter into, a composition with your creditors.

On the happening of any event referred above, we may, after sending a default notice:
(i) end this hire agreement;
(ii) repossess the Brompton Bicycle and, under an order of the Court or with your consent given at that time, enter any premises where the Brompton Bicycle is or is believed to be; and
(iii) recover from you:
(a) all arrears of hire payments and other sums payable under these terms;
(b) all costs and expenses incurred in repossessing, repairing, storing, insuring and selling the Brompton Bicycle, delivering it to a buyer and any sales commission paid in connection with its sale; and
(c) as compensation and/or liquidated damages for breach of these terms, a sum equal to the aggregate of all hire payments which would, but for termination of these terms, have become due and payable under these terms from the date of termination to the end of the term of the hire, less a discount for accelerated payment calculated at the rate of 5% on each hire payment from the date of termination to the dates on which the hire payment would have become payable but for termination, less the net proceeds of sale of the Brompton Bicycle, if repossessed and sold or its value as determined by us, if not sold.

Obligations following Termination or Expiry

On the termination of expiry of these terms we will contact you to arrange the return of the Brompton Bicycle to us. Once the Brompton Bicycle has been returned to us, we will inspect it and contact you within 30 days. We may charge you for an amount equal to the cost of repairs but limited to the value of the Brompton Bicycle. We will deduct these amounts from any sums to be reimbursed to you; if the amount you have to pay us exceeds the amount we have to reimburse you, then you will be required to pay us that shortfall within 14 days of our telling you what is due.